Shipping policy

Import Duties, Taxes & Customs Charges

As most of our stock is shipped directly from Thailand, international orders may be subject to import duties, VAT, customs clearance fees or local taxes upon delivery.

These charges are not included in the product price or shipping cost. They are determined by your country’s customs authority and collected by the courier (e.g. FedEx, DHL) before or after delivery.

United States

US customers may be charged:

• Import duty depending on product category
  
• State sales tax (where applicable)
  
• Courier clearance/admin fees
  

Some recent US customers have reported fees in the range of $25–$40, but this varies by state and customs assessment.

European Union

EU customers may be charged:

• Local VAT
  
• Import duties (depending on order value)
  
• Courier handling fees
  

Charges vary by country and order value.

United Kingdom

UK customers may be charged:

• UK import VAT (usually 20% of the declared value)
  
• Customs duty (depending on product classification)
  
• Courier clearance or handling fees
  

These charges are applied by UK customs and are outside of our control.

Why This Happens

We hold the majority of our stock in Bangkok to:

• Offer a wider range of authentic Thai brands
  
• Provide sizes and colourways that are often unavailable locally
  
• Avoid long UK restock delays
  

Shipping directly from Thailand allows us to supply genuine Thai gear directly from the source, but international customs regulations apply in most countries.

Important Before Placing Your Order

By placing an order, you acknowledge that any import duties, VAT or customs fees required by your country are the responsibility of the customer.

If you would like an estimate of potential charges before ordering, please contact us and we will do our best to assist.